Company Policies

Production Time

Normal production time is 10 Business days from Artwork Approval.  Rush charges may apply depending on production time needed.

Stock Availability

Please call for stock availability before placing an order, or when inquiring about a quote.


All liability for the proper use of logos or trademarks rests with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to trademark or artwork rights. All logos shown in this catalogue are for display purposes only. No endorsement of products should be implied.

Over and Under Shipments

Shipments of up to 10% over or under must be accepted as a complete shipment. Orders that specify “ No Over Runs’’ may be subject to short shipment of up to 10%.  Billing will be based on exact quantity shipped.

Damages & Breakage

Each item will be carefully packed prior to shipment. However, due to the nature of the products, damage may still occur.  Customers must inspect all packages before signing for the shipment as they were received in good order.  Claims must be made within 7 days from receipt of shipment.


Cancellations must be made before signed artwork approval.  Once an order is approved, the customer then accepts full ownership of the order.


Orders are shipped in original master cases using our own couriers, unless other arrangements are requested.


No return shipments will be accepted without prior approval.